Unit 12, Rigby Close

Heathcote Ind Est

Warwick, CV34 6TH

Tel: 01926 886433

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9.00am - 5.30pm

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If you have purchased a bass, cabinet, amp, pickup or anything from Bassdirect and would like to leave some feedback please click on the link following and we will post up your comments - Comments/feedback form here.

Bass Direct customer Feedback

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Submitted on the  18th December 2014 by Tony who purchased a Vigier Passion IV 4 bass

This was my 1st time to the unit and found the guys on site brilliant, the new Bass is awesome and the advice offered on site was 2nd to none. highly recommend you pay a visit. Good honest owner who obviously has a passion for what he sells, I'll definitely be going back in future

Submitted on the  1st November 2014 by Richard who purchased a PJB CUB 4 cabinet

Hi guys

Just a short note to let you know that the 2 C4s worked beautifully last night. Nice and meaty but with lots of definition and punch.



Submitted on the  30th October 2014 by Richard who purchased a Dingwall ABZ 4 bass

Hi Mark
Thanks. I haven't had much time to play the new bass but it is amazingly light and looks gorgeous. The fan frets fall easily under the fingers and you are hardly aware of the slant on the fret.
I love the definition of the different pickup settings.
Looking forward to getting familiar with the new addition.

Thanks again


Submitted on the  28th October  2014 by Ed

Hi Mark..

I've just put my latest single up online if you get a chance to have a listen.

All the re amping and effects are recorded with some of the equipment you've supplied me with over the last year or so.

This tune used the Genz Benz rig, 3leaf wondelove & You're doom and a Dark glass vintage micro tubes.


Hope all is good.

Cheers. Ed.

Submitted on the  28th October  2014 by Chris who purchased a Dingwall ABZ 5/3 bass

Hi Mark and team

Bass arrived safe and sound this afternoon. Holy s**t! It has surpassed all of my hopes and expectations. Sounds and looks stunning and pretty much plays itself, on first impressions I couldn't be happier. Who needs active pickups? It's going to take a lot to be swayed by another bass now. Thanks for helping me get such a great bass, I'll be in touch for any future purchases.

All the best.


Submitted on the  19th October  2014 by Dave who purchased a Rob Allen Mouse bass


Thought I'd let you know that the Rob Allen Mouse I bought from you last week is that good it is outrageous and makes a modest player like me sound good. Nice one and thanks for your great service.



Submitted on the  14th October  2014 by John who purchased a pair Bartolini CB pickups

Hi Mark

Just a short note to say how great the Bartolini Mk5 CBC pickups are which I got off you in late August.

You may remember that I was looking for something to replace the stock Mk1 Barts that were in my Lakland 5501.

After trying many of your high end basses with Bartolinis and Nordstrands in them, we agreed that the Bart CBC's would be best suited. What a great choice. The Mk1's were good but my bass now has a warm rich tone with plenty of definition in the low mid area and a nice crisp high end. I'd fitted a U Retro which I got from John (East) to the Lakland and together with the Bergantino 12" cabs which started life at Bass Direct and my Markbass TA503 I now have the facility to cover any genre of music with a top quality bass tone.

Thanks as always for your advice, time and expertise.

Best regards

John Hunter

Submitted on the 12th October 2014 by Bjorn who purchased an Xotic XJ 1T 4 string  bass

Hi Mark

I just wanted to drop you a mail with regards to the xotic bass I purchased a while back. I have used it a lot more since my initial reply to you. At first I was very impressed, but I always knew that you kind of have to let it sink in for a while; really play it. Well the bass was very good to start with, but I feel it has grown even better with time. In some ways its real strengths are very subtle. You start off with a great sounding bass, but its only over time you get to really appreciate the clarity in the sound and the evenness over the finger board. Also, it's slightly bigger body means the bass is perfectly balanced and it is actually more comfortable than any bass I've ever played. You can see that every attention to detail has been paid to ensure that the bass is literally flawless. I do love it! I have to stop myself checking out their p bass equivalent! Thank you again with your help in getting this bass.

Submitted on the  7th October  2014 by Glynn who purchased an Auralex GRAMMA pad

Hi Mark,


I have had chance to test the Auralex Gramma over a number of gigs now and am very pleased with it.  A regular Sunday gig in a small acoustically poor room with a hollow stage this weekend nailed it.


A member of the public said she didn’t know what was different about the bass sound but she liked it.  I knew!!


Like everyone has said, a good product – and I would recommend the extra money to buy the gig bag.


Glynn Murray

Submitted on the 27th September  2014 by Bjorn who purchased an Dingwall NG2 bass

Thank you very much for excellent service and a fantastic bass!

Submitted on the 20th September  2014 by Peter who purchased an Creation Audio Grizzly pedal


I tried the Grizzly Bass Fuzz pedal last night, and all I can say is wow! The boost really allowed me to cut through, and the overdrive with mid cut gave an amazing rock tone, almost like a John Paul Jones Jazz Bass tone (but with a P bass!) There are still plenty of sounds I need to find from the pedal, but so far it's been the most fantastic piece of kit I've ever had.

Thanks for recommending it!

22nd October update; Hi Mark,

Just wanted to let you know that the CRB running through the Grizzly Bass and then into the Genz/Vanderkley rig keeps sounding better and better the more I play.

I’ve gotten used to the CRB neck and now it plays wonderfully, and with the Tonestyler and GB pedal I get a wide range of tones in the ‘P-area’.


Submitted on the 24th August 2014 by Peter who purchased an Roscoe LG3006 bass

Hi Mark!

Here's a testimony (should you need another one)!

I hope this finds you well. I'm just writing to tell you that I gigged the Roscoe for the first time last night! I must say that it not only delivered every single sound the songs required, but it's amazing playability allowed me to execute fills and solos in ways that I've never been able to achieve before. I always liked musical instruments to cars- there's always a compromise in that they can't do everything. However, this bass has driven my theory into the dust; this bass is THE bass! The band played everything from 'Treasure' by Bruno Mars to 'Let's Stay Together' by Al Green (neck pick up of this bass has a gorgeous, warm thump to it that practically marries the kick drum!), we even stretched out on 'Detroit' by Marcus Miller (the slap tone of this bass is so good that during the interval even the audience were complimenting the bass sound!), and we even got on the trendy side by grooving on 'Happy' by Pharell Williams! The passive mode is especially impressive; it retains the broad tonal character of the instrument whilst projecting a truly authentic jazz bass tone without compromising anything. I'm seriously looking forward to recording with this beast! Thank you so much once again for the amazing deal and your hospitality when I travelled down from Durham to collect my (now number one) bass.

Kind regards,


Submitted on the 24th August by Matthew who purchased a purchased a Set of GHS Pressure wound strings

Thanks Mark,

I bought a set from you not long ago for my fretless and I found them to exceed the high expectation I already had for them. Awesome tone and feel. Time to put a set on my Precision!



Submitted on the 18th August by Sue who purchased a purchased a Stage Clix Jack, wireless system

Many thanks,

By the way stage clix works brilliantly, light, simple and effective, perfect.



Submitted on the 18th August by Sue who purchased a purchased a one Spot 9v PSU

Thanks Marcus -


Really impressed with the service I received from you and your team...


My son told me Friday morning his original lead had broken after several years and could I get another??


I checked my old receipts, found your address, and placed the order Friday afternoon.


Was woken by the postman early Saturday morning, with parcel in hand. 


WOW!!  Excellent service all round. And cheaper than Amazon...Will definitely be using and recommending you again 


Thanks again   Sue


Submitted on the 3rd August by Alistair who purchased a purchased some strap locks

Hi Mark, just a letter of thanks for the strap locks and the delivery! Got them incredibly quickly and they’re superb. I got a second hand warwick from you last year which has also held up perfectly and was here in just 2 days! Thanks once again for the great service. All the best 

- Martin 

Submitted on the 3rd August by Alistair who purchased a purchased an secondhand Yamaha bass

Hi Mark, Sorry about the delay been having way too much fun with my new toy (TRB5F)......

So just a wee note to say thank you very much & hope to deal with you again...

Submitted on the 2nd August by Vratislav who purchased a purchased an PJB C4 + C8 cabinets

Hi Mark,

            I decided to drop you a line about my experience with Phil Jones gear, the under rated gems of the speakers.

 I had a pair of C4 speakers for about a year now and found them brilliant. They are very easy to transport

(especially up and down staircases) and apart from producing very solid and gutsy sounding bass with my

Genz Benz Streamliner 900 they work extremely well as a pair of stage monitors when not needed for the bass playing.

I recently acquired a C8 as well and linked together 2xC4+1xC8 we are into a new territory.On a Gramma

pad to tame the bass boom driven by a Shuttle Max 12.2 the sound from this equivalent of the standard 4x10 box is something else!

Much faster than any 4x10 enclosure and more depth and guts (possibly due to their ferrite magnets) than any 1x15 !  I played a gig with an extremely loud drummer and the rig worked admirably , clear full driving sound even with my ground wound strings and the amp  only on about a half volume, the bass was there

full and clear cutting through the guitars no problem.

The sound is not too far from an Ampeg SVT rig with the bass boost engaged, but unlike with an Ampeg

rig you can go to a gig in a Mini, what a gem!

 So I decided to share my experience to enlighten some more people to the wonders of modern technology.

Many thanks for your excellent service and help Vratislav.

Submitted on the 22nd July who purchased a purchased an secondhand Warwick  bass

Perfect Transaction....Bass arrived the next morning and in exactly the condition advertised ..... also many thanks for the little extras that came with it guys ;) I will Deffo be using bass direct in the future for my low end needs.


Paul. ;0)

Sheffield UK

Submitted on the 20th July by Fransisco who purchased a purchased an secondhand Fender  bass

Hi Marc,

what can I say? superb service from you guys! Bass is exactly what I saw on the page and arrive in Portugal just four days after the order very well packed and it sounds terrific with a nice setup.

Thank you so much guys I absolutely recommend you!



Submitted on the 18th July 2014 by Dan in Denmark who purchased a purchased an Spector NS Shorty  bass

Hi Mark. I got my spector bass today. It's amazing, fantastic sound. I am a happy man. I wood like to thank you very much  for your kindness, the last 3 month. I will be back, if you can help me with another stuff. I wish you I good summer. Again, thank you. All the best. Dan.

Submitted on the 12th July by Matthew who purchased a purchased an secondhand Mike Lull P5  bass

Hi Mark

The bass arrived this morning at around 9:30 and it truly is a lovely bass one of the warmest fretless basses i have ever played. Thank you very much for posting it out to me so quickly and making everything such an easy transaction.

 Kind Regards Matthew

Submitted on the 11th July by Kelvin who purchased a purchased an secondhand Dingwall ABII 5  bass

I purchased this bass second hand without even seeing It, let alone play it but not only was the condition of the bass exactly as described but it even sounds exactly as described! The fan frets feel completely natural when playing and I'm extremely impressed with the bass and the prompt delivery.

Highly recommended.

Submitted on the 4th July by David who purchased a purchased an secondhand  bass

I have purchased a few things from Bass Direct over the years, pick ups, strings and a lovely Genz Benz Amp and Cab but my recent purchase of a 5 string Elrick Evo tops the lot.

There is absolutely no substitute for trying out a range of instruments to see what works best. I visited the shop with a mind to buy a Jazz 5 string and had a few things on my list of must try. In fact I don't think I would have been disappointed with any of the instruments I tried out Roscoe, Xotic, and others but when I picked up the Elrik it was immediately obvious that it was the bass for me. Great sound, hangs perfectly on the strap and incredibly well put together and as an added bonus its as light as a feather. There is no substitute for trying an instrument and even two identical guitars often have very different feel and tonal characteristics so having such a great selection of high quality instruments in one place has helped me get the perfect Bass for me. 

On a personal note Mark and Marcus as always are a pleasure to do business with I can't imagine I will be shopping anywhere else but Bass Direct for any future purchases. Many Thanks -DD



Submitted on the 2nd July by Joe who purchased a purchased an secondhand  bass

Hi I bought the Warwick corvette standard red a few weeks ago and just played 2 gigs with it and you can really tell the difference from my old bass its really motivated me to become a better player, cheers for the service


Submitted on the 18th June 2014 by Marcin from France who purchased a Ken Smith Hadrien Feraud  bass

Hi Mark,

I just wanted to tell you that the bass arrived without any problems or delays. For those last few days I was testing it a little bit and it looks like there's nothing to complain about. It's really fast, comfortable and has a nice tone. Thanks a lot for your help and for telling me about this extra 5-string with added C ( I think I'm gonna keep this set-up ).

Kind regards,


Submitted on the 2nd June by Owen who purchased an secondhand  Mike Lull PJ5 bass

Hi Marcus and Mark,

I thought I'd drop you an email and say that the Mike Lull PJ5 I bought from you on the bank holiday is just awesome.  It's so nice to play and it sounds exactly how I want it to.  The B string is fantastic.  I can't actually believe how good the intonation on it is, it is perfect!  Thank you for staying open a bit longer on that day so I could properly check it out before I bought it.

Many thanks, and all the best.

James Morgan

Submitted on the 3rd June by Pete who purchased a Bartolini pickup and preamp

Hi Mark,

Just wanted to drop you a quickie to say thanks for the help choosing the 9CBJD L1/S1 Barts for my warwick Thumb.

Paired with the U-retro I couldn’t be happier, they’ve brought the Bass to life. Balanced tone across the fretboard now and a lot more going on in the tone.

Many thanks and all the best,

Pete Black.

Submitted on the 2nd June by Owen who purchased an secondhand  bass

Bass arrived safely this morning. Really pleased with it - it's definitely as nice as you said it was.


Submitted on the 28h May by Tibor from Hungary who purchased an Ken Smith Hadrien Feraud  bass

Hi Mark

The bass has arrived, thank you. I am very happy with it, it's perfect, can't stop playing it :). Thank you for all your help and hard work.



Submitted on the 27th May by Tim who purchased an Roscoe CS5 std+ bass

Hi Mark


Thanks so much for introducing me to Roscoe basses, as you know it wasn’t the guitar I thought I’d be coming home with but after gigging it at the weekend I couldn’t be happier. I have owned and still own some very nice guitars but this beats the lot for playability and variation of tone, it’s both punchy and aggressive but can be as smooth as silk when required…………….Awesome in every sense!   

Submitted on the 25th May by Ian who purchased an MTD KZ4 bass

Called in today. Novice player. Superbly helpful and not precious towards a beginner at all. Thank you.

12 to the bar and Trent connection big bands.

Submitted on the 2nd May by Gareth  who purchased an Xotic XJ 1T 4 bass


The bass has arrived! It is a beauty! Unfortunately, I'm not allowed to play it amplified as my baby daughter has just gone to sleep - so I'm going to have to wait (patiently) until later!

First impression of the build quality are very good though. I love the finish on the body. It seems protective without being over thick like some lacquers on some basses. The colour is very tasteful too. I was a little worried that the body might be too big as I've read it is slight bigger than a 'standard' jazz. It doesn't feel bigger and in fact it feel loads more comfortable than my Fender Jazz. The area where you rest your right forearm is super comfortable. I find on my Jazz it kind of digs in a bit and is bordering on being uncomfortable. So the ergonomics seem well thought out.

The neck feels super solid and I like the natural finish to it. Having owned a few warwicks I quite like the feel of natural wood. I think this bass has a good combination of lacquered and not lacquered areas. The neck seems a little wider and thicker than my Fender Jazz, but I like this. Sometimes the traditional Jazz neck seem a little too thin. So I think this xotic has a very good compromise. Again they have clearly spent a lot of time trying to get this perfect.

So far I'm very impressed and you can tell that it is quality. After owning a few warwick which were always good in build I bought a Fender P and J bass. Lets just say you could tell the difference! I kind of like them for what they are, but I'm under no illusions with them. So it is nice that this bass has arrived with superb craftsmanship.

With that, thanks again for your great service. It is always a pleasure to purchase from you.

Very best regards


Submitted on the 1st May by Mike  who purchased an Brubaker MJXSC 5 bass

Hello Luke,

Just to let you know the Brute has arrived as promised and I have been testing it for the last couple of days.

Wonderful service, tone and playability - really happy with this!

Best wishes,


Submitted on the 5th April by Steve who purchased a second hand bass

Many thanks to Mark and his assistant (Luke) for their help, advice and patience on the purchase of the Fender Roscoe Beck V. It truly is a superb instrument and can only help to make me appear better than I am. Anybody who is looking to buy a new bass can look no further than Bass Direct. Excellent service and a good deal can be had. Once again, Mark, many thanks

Submitted on the 4th April by Wanna  who purchased an MTD KA 5 bass


     Just wanted to let you know that I received the bass and it's phenomenal, thank you very much for the amazing service.

Submitted on the 4th April March by Brian who purchased a Sandberg VM4 bass

Hi Mark
Received the Sandberg VM4 on Tuesday as you said but didn't get a chance to play it until last night.
Wow! Huge range of tones even through my Orange terror bass. Typical Sandberg fit and finish (top notch) and the playability is excellent. This will stand the test of time, its built like a tank.
My only niggle is maybe I should have gone for 5 strings! But hey that can be my future purchase

Service from you was excellent.  Very fair part ex price on my bass. Best communication I've ever had on an internet based purchase. Delivered on time. Faultless, consider me a returning future customer.

Submitted on the 31st March by Raph from Sweden  who purchased a Mono M802B case

Hi Mark, thanks for the Mono M80 bass bag I bought a while ago - it's excellent, it feels totally comfortable to carry despite both my basses being pretty heavy, it's easy to get basses in and out of as it keeps its shape.

I've just got one problem with it - it still looks brand new, which kinda makes me look like a beginner going to his first lesson. Apart from one tiny cut in the outer fabric it's still utterly pristine, all the zips still work flawlessly smoothly, nothing has ripped, no stitching has come apart. I get the feeling it's me that's going to achieve that "knackered old pro" look long before it does. It still literally looks like it did the day I bought it. I'm working on it, I'll let you know!



Submitted on the 30th March by Vince from Sweden  who purchased a comfort strap

Hi Mark.Thanks for posting the strap to me.Used it last night very pleased it does everything you said it would. Once again thanks for your attention and advice.



Submitted on the 24th March by Lars from Sweden  who purchased an Xotic XJ 1T 4 bass


Just received one beautiful XOTIC bass, no damages or wounds from transportation.

A really good piece of work (I'll rather say art)! Nice! A Dream Bass!

Thank you for excellent service!

Best regards, Lars

Submitted on the 24th March by Arwyn who purchased a Mike Lull PJ4 bass


It was good to put a face to the name / voice when I came to Warwick a few weeks ago. The PJ4 is really a superb bass, the finish is exceptional and the range of sounds using the pan control is unbelievable. What really impresses me is how comfortable it is to play, contoured like a Stratocaster and so light. From my perspective a really good buy.

Congratulations on the new Bass Direct bass made especially for you. In the picture you were wearing a cool Bass Direct polo shirt. Do you actually sell these?

Regards for now, Arwyn

Arwyn Howells

Submitted on the 15th March by Dan who purchased a Sandberg TM5 HCA bass

HI Mark


Thanks for the Sandberg California TM5 Hardcore aged that you sent me last week.

It arrived on time. It is the best bass I have ever owned for playability and sound, even better than my Fender Jazz American Deluxe V.

Also, thanks for accepting the friend’s request for my band Ursine Princes on Facebook.




Submitted on the 20th March by Vince in the USA who purchased a Spector Coda 5 DLX bass and stageclix pack system

Hi Mark thank you for your time and attention you gave me on my latest visit to your show room.I have now used the CODA Bass at a rehearsal a real joy to play also the Stageclix Pack wireless system worked well.I would just like say the build quality of Spector Basses Is second to none.Thanks for the deal see you soon.

Regards Vince.

Submitted on the 20th March by Al in the USA who purchased a second hand bass

I'm ecstatic…I received the bass today!This bass plays effortlessly...I placed the order with Mark on a Friday via bank transfer,cleared my US bank account to DirectBass bank on Monday…the bass shipped on Tuesday…I received it on Thursday.That's faster than ordering/shipping from some places here in the US.The bass was well packaged and received as described. Thank You,Mark for making this transaction a very pleasant experience.Al

Submitted on the 20th March by Rob who purchased a Cruz Tech kit

I bought this kit because I wanted to learn how to set up my basses properly, this product has the right tools and instructions to make you feel confident and independent with setting up a bass. Has really made my basses easier to play. Definitely worth buying if you're wanting to be a bass technician or just so you can set your own basses up!

Also check out my band Aces High


Submitted on the 15th March by Dan who purchased a Sandberg TM5 LH bass

Hi Mark

I just thought I'd send you a mail after having chance to play around with my new Sandberg TT5 in Marley blue.

The sounds from the guitar are exactly as I had hoped and more, as with my VM4 the tonal capabilities of the guitar are huge and I can see my go to guitar from here on out.

The attention to detail on the ageing process is awesome. Every little nick in the pick guard and scratching of the paintwork is superb.

Thank you for helping me select the guitar and please pass on my gratitude to the guys of Sandberg for their excellent craftsmanship.

All the best,


Submitted on the 10th March by Timl who purchased a second hand bass

Thank you Mark The bass was as described a beautiful warwick bass your service was by far the best service I've had in my 10 years of bass playing, I've put on the la Bella tapewound string and it,s sounding super sweet,

Thank you

Submitted on the 5th March by Paul who purchased a second hand bass

Hi Mark, I received the Mayones yesterday and I have to say the bass is a credit to the previous owner and yourselves. The Bass is exactly as described and is in absolutely new condition, many thanks for the fast shipping and with your help with the sale. Everyone knows that buying a guitar from pictures and without seeing the actual bass can be very daunting, but any fears I had were very soon dismissed as soon as I saw the bass. It was exactly as you stated and the set up and action is perfect.

I will have no problems dealing with you and Bass Direct again and I hope to get a chance to pop over and visit the shop sometime in the future.

Again, many thanks,

Paul Roche


Submitted on the 24th February by Mrs Potter who purchased a Genz Benz Streamliner 900 amplifier and 2 x Vanderkley MNT112  cabinets

Mrs Potter  - The Lady Plays the Bass – Kent

Date got Feb 2014


Having searched for a new amp and cabs for many months, sitting in many basements annoying salesmen with 'no don’t like it' comments and with the arrival of two new bands making this change somewhat urgent, plus the fact that realising that no hubby was around on practice night, it took me fifteen minutes to drag my combo amp to my car then another 10 to get it into the car, with consequential pulled back muscles insisting that I rapidly review the current arrangement,  I decided to try a new strategy. Rang bass direct spoke to Luke who impressed me with his passion and understanding of my predicament. I suggested Luke ring me back with four options which he promptly did then I spoke to Mark who explained more...I then gave the songs we are covering and in true girly style described the sound I was looking for, warm rich golden full, oh and just to make it more difficult, it has to look pretty in my front room! Oh and my husband won’t always be there to carry it for me.

Out of the suggestions I went for the streamliner 900 and the vanderkley cabs.

delivery was fantastic, early morning and next day.

Set up easy  - did ring to check I had got it right - again great service and no sighs or intonations of 'stupid woman'.

Sound - phenomenal - just what I was looking for. Great for both bands which range from raw blues to funk to slap….

Got our lead guitarist to come over just to check I was not hearing things and he too was impressed.

he was even more chuffed when turning up to practice, I was fully independent and needed no help to lug the stuff out or in - YEAHYY!

I could go into all sorts of technical stuff but I won’t because what I hear I LIKE and that to me was the most important factor in my purchase.


This was a big ask and some would say foolish to buy without a try but the backing of the send it back if you don’t like it from Luke and Mark gave me complete peace of mind especially from any scathing husband comments ( I pointed out that this was a very viable sensible purchase and he was lucky I was not into shoes). All in all very happy bunny.

OOH OOH did I mention it glows blue too which compliments my room colour scheme and is so so soothing.


Thanks guys.

Submitted on the 15th February by Daniel who purchased a Genz Benz Streamliner 600 amplifier

first impressions of this amp are very deceiving, it may be small but you can dial in pretty much any style of tone with out compromising the natural tone of your bass.I have now used this bass head now three times with my mark 4 x10 and 2x 10 and the warmth and clarity this amp offers is great, I am almost tempted to buy the 900 watt version! thanks all at bass direct!

Submitted on the 15th February by Daniel who purchased a Spector Legend Custom 5 bass

When i got Bass Direct Warwick i didn't know what to expect,as soon as i walked in was greeted with great service. i tried out many different 5 string basses in in my price range and ended up with the Spector legend custom 5, wow what a bass for the money. The range of tones from that instrument was great for what i needed (for a busy function band http://www.interseptors.com/) you can dial up a classic tone to a knarly warwick type tone amazing! needless to say its perfect for the work i do thanks mark and crew!

Submitted on the 15th February 2014 by Ian who purchased a Roscoe CS6 fretless bass

Hi Mark,

Having had the Roscoe for a couple of months now, I'd just like to say how wonderful it is. Sounds fantastic in a live setting and beautiful in the studio and plays so well. Find myself never wanting to put it down. And thank you so much for selling my other basses for me. Help way above and beyond the call of duty. Wouldn't have been able to get this beautiful bass without your help. 6 string fretted


All the very best to you.

Submitted on the 9th February by David who purchased a Genz Benz Streamliner 600 amplifier and 2 x Focus 112T cabinets

It was great to finally make it to Warwick. What an amazing place you've made, entirely different from any music shop I've bought from before, great knowledge base, understanding of what would work well for a client and amazing gear.

My Genz Benz shuttle 600 and 2 Focus 112 cabs had their first gig last night in a big room full of people as part of a loud rock band. They were fantastic! They cut through the mix in a way I'd never managed with my 4x10, 1x15 rig, and just sounded great. Loads of bottom end for my low B, flexible middle and really sharp tops. Punchy, clear and complete. At half time there was a cluster of bassists and guitarists from the crowd around my rig! Several assumed i was also going through the PA, which I wasn't. The blokes in the band were also very impressed.

Thanks to you both for your advice, I'm watching out now for that tobacco burst rosewood MTD so hope to be back in March.

Cheers, Steve Gill.

Submitted on the 2nd February 2014 by Ivor who purchased a Roscoe CS4 + bass

Hi Mark

Did the gig at the Genny B in Melton Mowbray on Saturday and the new Roscoe was unbelievable, I've never played a better bass in 50 years. It is so well balanced and the neck is a dream.....and the sound........well what can I say......just the best ever.....why did I wait so long to buy a Roscoe....the rest of the band also said it was the best sound they'd heard coming out of the Bergantinos.  Thank you Mark, I'm a happy man.

Ivor Jones

Submitted on the 28th January 2014 by Phil who purchased a Genz Benz Contour 115 combo

Hi Mark

Combo arrived as described, really pleased.

You've been absolutely first class to deal with  - thanks.

Submitted on the 18th January 2014 by Sylvian in France who purchased a Genz Benz Contour 115 combo


I am not the kind of guy who leaves comments, even when I ain't satisfied.

but I must say, the amp is GREAT, it's my best 15'' combo amp ever, way better than my TCelectronics or my AMPEG.

I am very happy I could get it for that price. Unbeatable  value for money.

Delivery was super fast.

Thanks for everything,


Submitted on the 15th January 2014 by Oli who purchased a Genz Benz Streamliner 900 amplifier and  1 x MNT212  cabinets

    1. Wow Mark! A-fricking-mazing!

    2. Had my first rehearsal with my rock covers band tonight, and the amp and cab sounded incredible! So tight, punchy and defined, yet uncoloured. It's the sound I've had in my head for a while! It will be good when I can boost lows a bit more though. Nice to have enough headroom that I'm unlikely to push the amp or cab to their limits too.

    3. Not that I'm much of a slapper but the "pops" sound amazing, it's almost studio monitor sort of clarity and accuracy. The amp really benefits from boosting the low mid frequencies a bit in my opinion. I find I have to have the input gain at about 1 o'clock and the volume at about 2 o'clock to get the fullness and punch I want, but I guess it'll tell me if it's overloading.

    4. All in all, I'm a very happy bunny! I've got a rehearsal with Hereford Soul Choir and then my funk and soul covers band tomorrow night; I can't wait!

    5. Thanks again Mark!

  1. Submitted on the 11th January 2014 by Des who purchased a Yamaha BB1025X bass

Just back from my first gig using the Yamaha BB1025X I got from you last Saturday. Absolutely blown away. It didn't just cut through in the mix, it pulled on big boots and slapped every bugger round the chops. Couldn't be happier, thanks so much.

Submitted on the 9th January 2014 by Mick who purchased a Spector Legend Custom 4 bass

Hi Mark

Just wanted to say many thanks for the excellent service I received at Bass Direct today (9/1/14) I wasn't pushed or pressurised into buying what I didn't want and was shown a range of guitars in my price bracket. The Spector Legend Custom 4 is exactly what I was looking for and now I have it home I am really happy with the sound and all at a good price to.

Many thanks


Submitted on the 3rd January 2014 by David who purchased a EBS Drome combo

Just a quick thank you for the excellent no fuss sale and delivery of my new EBS Classic Drome.

I don't really like to buy blind so was placing quite a bit of trust in a Company I'd not done any business with previously. I needn't have worried though as your description of this great little Combo was spot on. Many thanks, will definitely deal again.